Refund policy

DIGITAL PRODUCTS

Our templates, downloads and other digital resources are supplied electronically. We do not ordinarily offer refunds for change of mind once a digital product has been accessed or downloaded.

This does not exclude or limit any rights you have under the Australian Consumer Law. If a digital product is faulty, materially different from its description, cannot be accessed as promised, or otherwise fails to meet an applicable consumer guarantee, please contact us at connect@jackiestapleton.com. We will assess the issue and provide the remedy required by law.

ACCESS ISSUES

If you experience difficulty accessing or downloading a purchased product, email connect@jackiestapleton.com with your name and order number. We will help restore access or provide a replacement file where appropriate.

PHYSICAL BOOK PURCHASES

Lead the Standard is promoted on this website but sold by third-party retailers such as Amazon and Barnes & Noble. Any book purchase is made directly from the selected retailer and is subject to that retailer’s returns and refund process, together with any rights available under applicable consumer law.

REFUNDS

Where a refund is approved, it will be issued to the original payment method. Your bank or payment provider may take additional time to process and display the refund. Please allow up to 10 business days after approval before contacting us about a missing refund.

CONTACT

Email: connect@jackiestapleton.com
Phone: 07 3523 3818