Clause 4.2 Understanding the needs and expectations of interested parties

Clause 4.2 Understanding the needs and expectations of interested parties

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This practical toolkit will help you work through Clause 4.2 Understanding the needs and expectations of interested parties.

The download includes:

• Interested Parties Register
• Accompanying workbook and guidance

Use these resources to identify relevant interested parties, clarify their relevant requirements, decide which requirements will be addressed through the QMS, and record a practical basis for each decision.

Current release status: This toolkit is available free while ISO 9001:2026 is in FDIS status. It is based on the FDIS and may be updated when the final International Standard is published.
Clause 4.2 Understanding the needs and expectations of interested parties
  • Clause 4.2 Understanding the needs and expectations of interested parties
  • Clause 4.2 Understanding the needs and expectations of interested parties

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